Frequently Asked Questions

Welcome to the Jelly Kvlt FAQ section! Here, we’ve gathered answers to some of the most common questions to help you navigate your cosmic shopping journey.

If you don’t find the answer to your question here, feel free to reach out to us via our contact form. We're here to assist you and ensure your experience is as stellar as possible.

Shipping and Returns

How long does it take to create my Jelly Kvlt gear?

How long does it take to create my Jelly Kvlt gear?
At Jelly Kvlt, each item is handcrafted and printed on demand to ensure it's as unique as the person wearing it. Our meticulous cosmic creation process typically takes 2-7 business days to complete, with most orders ready to ship within 4 business days. We take pride in ensuring that every piece is crafted with care, bringing your chosen design to life with stellar precision.

When will my cosmic cargo arrive?

Once your custom-made item has been crafted, it will begin its interstellar journey to you. Delivery times depend on your location:

  • Europe: Glide through the galaxy in 3-10 business days.
  • USA: Meteoric delivery in 3-5 business days.
  • United Kingdom: Navigate the nebulae in 8-12 business days.
  • Canada: Cosmic journey of 6-15 business days.
  • Australia: Stellar travel in 10-15 business days.
  • Worldwide: Universal exploration in 10-20 business days.

What about unexpected delays?

While we aim for light-speed delivery, interstellar anomalies can sometimes cause delays. Factors like customs, busy postal networks, and unforeseen events (especially during the holiday season) can extend shipping times. We appreciate your patience as we navigate these cosmic challenges.

How Are Jelly Kvlt Products Packaged for Shipment?

At Jelly Kvlt, sustainability is at the heart of our mission. We’ve partnered with trusted eco-conscious suppliers to ensure that every package reflects our commitment to the environment while protecting your cosmic treasures.

Eco-Friendly Packaging Materials:

  • Most of our packaging is made from post-consumer recycled (PCR) plastics, which include materials like shopping bags and wrapping films.
  • For single-item shipments, we use PCR plastic mailers, while multiple items are securely grouped in clear inner bags made with at least 30% PCR plastic.
  • Larger items and oversized orders are packaged in durable cardboard boxes, which are recyclable.

Regional Innovations:

  • Orders fulfilled in Australia come in compostable eco-mailers, complete with detailed instructions for responsible disposal.
  • In regions like Japan and China, products are packaged in minimalistic plastic mailers to ensure secure delivery while minimizing waste.

Protective Measures:
To safeguard your Jelly Kvlt items, additional protective layers like tissue paper, foam pouches, or biodegradable materials may be included when necessary.

Sustainable Goals:

  • As of mid-2022, our partners are transitioning to packaging with 90-100% PCR plastic for apparel products, further reducing the reliance on virgin materials.
  • This aligns with our broader commitment to providing eco-conscious solutions that combine durability, functionality, and environmental care.

By choosing Jelly Kvlt, you are not only embracing a cosmic style but also supporting practices that protect the planet.

Do you offer free shipping ?

Yes we do! For every orders reaching 120€ (or $) and most of our bundles we offer you the free shipping !

What is Jelly Kvlt's Return Policy?

At Jelly Kvlt, we want your experience with our made-to-order activewear, swimwear, hoodies and accessories to feel as smooth as possible. If you are not fully satisfied with your purchase, or if you encounter an issue covered by our 2-Year Warranty, we are here to help.

Because our products are produced on demand, we ask customers to carefully check the size guide and product details before ordering. However, eligible items can still be returned under the conditions below.

Quick Summary

  • Return window: 30 days after receiving your item.
  • Item condition: unworn, unused, with tags and original packaging.
  • Return authorization: contact us before sending anything back.
  • Return shipping: paid by the customer unless the item is defective, damaged, or sent in error.
  • Refund timing: approved refunds are processed within 10 business days.
  • EU customers: 14-day legal cooling-off period applies.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in its original condition: unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase for verification.

How Do I Start a Return?

To start a return, contact us at support@jellykvlt.com before sending anything back.

We will review your request, confirm whether the return is eligible, and provide the correct return address and instructions.

Important:

  • Returns sent without prior authorization may not be accepted.
  • Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or sent in error.
  • Depending on your location, we may advise on the most practical or cost-effective return method.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@jellykvlt.com.

Please include your order number and clear photos of the issue so we can review the case quickly.

If the issue is confirmed, we will guide you through the next steps. Depending on the situation, you may be eligible for a repair, replacement, or refund under our 2-Year Warranty.

2-Year Warranty

Jelly Kvlt offers a 2-Year Warranty covering material and manufacturing defects, including issues with seams, zippers, prints, or production quality.

This warranty does not cover normal wear and tear, damage caused by misuse, improper care, accidents, or alterations made after delivery.

For full details, please visit our 2-Year Warranty page.

European Union 14-Day Cooling-Off Period

If you are located in the European Union, you have the legal right to cancel or return your order within 14 days after delivery, for any reason and without justification.

The item must still be returned in its original condition: unworn, unused, with tags, and in its original packaging.

Return shipping costs remain the customer’s responsibility unless otherwise stated, or unless the item is defective, damaged, or sent in error. This section does not limit any mandatory consumer rights that may apply in your country.

Exceptions / Non-Returnable Items

Some items may not be eligible for return, including:

  • Custom or personalized items,
  • Gift cards,
  • Items that have been worn, used, washed, damaged, or returned without tags or original packaging,
  • Discounted or promotional items where return restrictions are allowed by applicable law.

This does not affect your statutory rights, including rights related to defective products or mandatory cooling-off periods where applicable.

Exchanges

The quickest way to get a different size, design, or product is to return the item you have. Once the return is approved, you can place a new order for the replacement product.

Because our products are made on demand, direct exchanges may not always be available.

International Returns

International returns are accepted when eligible, but return shipping costs remain the customer’s responsibility unless the item is defective, damaged, or sent in error.

  • United Kingdom: returns may involve customs procedures or handling fees. We will provide the correct return instructions before you ship the item back.
  • United States & Canada: returns must be sent to the address we provide. International return shipping costs may vary depending on the carrier and parcel size.
  • Other countries: returns may be possible depending on your location and the product. Contact us first so we can confirm the correct process.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

  • If approved, your refund will be processed to your original payment method within 10 business days.
  • Please note that your bank, credit card provider, or payment service may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at support@jellykvlt.com.

Need Help?

For any return, refund, warranty, or damaged item request, contact us at support@jellykvlt.com with your order number and all relevant details.

At Jelly Kvlt, we stand by the quality of our products and will always do our best to find a fair solution.

Will I have to pay import duties or customs fees when ordering from the U.S.?

Most of our products are manufactured and shipped from Europe, with some items produced in the U.S. whenever possible. Because of evolving U.S. trade regulations, orders shipped to the United States may be subject to import duties, taxes or customs handling fees when the goods arrive.

• Made in the U.S. – No import duties apply.
• Made in Europe – Duty rates are typically low or sometimes exempt under trade agreements. Many have pointed to an approximate rate of 15 % for goods of EU origin.
• Made in China – For items manufactured in China, duty rates on apparel and accessories are more complex. Base rates of around 14-15 % have been cited, but combined with extra tariffs the effective rate can exceed 30 %.

These potential charges are not included in the checkout price and are the responsibility of the recipient.

We continuously monitor customs regulation changes in the U.S. and will adapt our processes and pricing accordingly.

⚠️ Disclaimer: The current U.S. tariff situation is complex and may change quickly. We cannot guarantee exact duty amounts as they depend on the classification, origin and material of each product.

If you’d like help checking the origin or estimated duties for a specific product, please consult the “Traceability” section on the product page or contact us before ordering.

Products and Orders

Do you have a size guide for the leggings?

Yes, we do! All our products have a sizing guide and you can also check out our Leggings and pants size guide and our body measurement guide for detailed measurements.

How to distinguish our Leggings: Full Length vs. Yoga Leggings?

Our Yoga Leggings feature a supportive triangle-shaped gusset crotch and a small inside pocket for essentials.

What are the Waist Height Varieties?

What Material Thickness and Compression Levels?

Do you offer inclusive sizing?

Yes, at Jelly Kvlt, we are proud to offer inclusive sizing across our collections, with sizes available up to 6XL. While we don't have a dedicated "plus size" collection, our visitors can easily filter products by size, including 6XL, to find styles that suit them perfectly.

Some of our key pieces available in sizes up to 6XL include:

  • Flare Leggings: These high-waisted leggings offer both comfort and a bold cosmic twist with their flare design, ideal for fitness or making a fashion statement.
  • Hawaiian Shirts: Featuring vivid cosmic patterns, these shirts combine relaxed style with standout designs for casual outings.
  • Leggings with Pockets: Practical and stylish, these high-waisted leggings include side pockets for added convenience, making them perfect for workouts or everyday wear.
  • High-Waisted Leggings: A must-have, offering full coverage, stretch, and a flattering silhouette in cosmic prints.
  • String Bikinis: Adjustable, body-positive bikinis designed for confidence with celestial prints.
  • Unisex Comfort Hoodies & Zip Hoodies: Cozy and made from eco-friendly materials, perfect for layering up in cosmic style.
  • Wide-Leg Joggers and Pants: Offering flowy movement and high-waisted support, these versatile pieces are ideal for both casual and chic settings.

These products and many more can be found in sizes up to 6XL, ensuring that all our customers can embrace their cosmic style with confidence. Check them out by filtering our collections here for 6XL options.

What Activities are Suited for the Leggings?

Our leggings are crafted for gym workouts, yoga, leisure, power walking, running, cycling, or even work.

What are the Optimal Choices depending on Workout Intensity?

  • Light Workouts: Recommended Yoga Leggings and Yoga Capri Leggings
  • Leggings with Pockets: Recommended for carrying essentials, offering a snug fit and mild compression. Browse them here.

How do I care for my Jelly Kvlt apparel?

To ensure your Jelly Kvlt garments continue to look celestial, we recommend the following care practices:

  • Washing: Machine wash cold with similar colors. Avoid using bleach.
  • Preparation: Turn your apparel inside out before washing.
  • Drying: Air dry or tumble dry on the lowest heat setting.
  • Avoiding Damage: Be mindful of rough surfaces and sharp objects.

Thank you for choosing Jelly Kvlt. These steps help extend the life of your apparel and protect our cosmic playground.

Will the Vibrant Colors Stay After Wash?

Yes, following our care instructions ensures the vibrant colors of your leggings remain intact wash after wash.

What About the Stretching and Color Integrity?

Our leggings are crafted with a white base fabric that may reveal slightly when stretched, but this is normal and does not compromise coverage or quality.

What is the 2-Year Warranty on Jelly Kvlt Products?

At Jelly Kvlt, we believe in the quality and durability of our products. In accordance with European law, all our products are covered by a 2-year legal warranty starting from the date you receive your order.

What does this cover?

The 2-year legal warranty covers any conformity defects that existed at the time of delivery, such as:

  • A defective or damaged product (not caused by normal use).
  • A product that does not match its description or intended use.
  • Manufacturing faults or structural issues.

How do I use the warranty?

If you experience an issue with your product during this period:

  1. Contact us at info@jellykvlt.com with a description of the problem and supporting photos.
  2. We will review your request and guide you through a free exchange or repair, depending on the situation.
  3. If no solution is possible, we will issue a full refund for your order.

Exceptions

The warranty does not cover:

  • Normal wear and tear of the product.
  • Damage caused by improper use or lack of maintenance.
  • Defects resulting from unauthorized modifications to the product.

Our Commitment

At Jelly Kvlt, your satisfaction is our priority. We are committed to providing you with durable and cosmic products that meet the highest European standards for your peace of mind.

For any questions or assistance, feel free to reach out to us at info@jellykvlt.com.

What is the UPF rating on some Jelly Kvlt products?

UPF, or Ultraviolet Protection Factor, is a rating system that measures the amount of UV radiation that can penetrate fabric and reach your skin. A higher UPF rating indicates better protection. For example, a UPF 50+ rating means that only 1/50th (or 2%) of the sun's UV rays can pass through the fabric, effectively blocking 98% of harmful UV radiation.

Jelly Kvlt products are designed with your safety in mind, featuring various UPF levels for superior UV protection. Our activewear includes items with UPF 50+, ensuring your skin stays safe during outdoor activities by blocking 98% of harmful UV rays. Check individual product descriptions for specific UPF ratings to choose the best protection for your needs while enjoying our stylish and functional designs.

For more information about UPF classifications and standards, visit the Skin Cancer Foundation and MD Anderson Cancer Center​.

What is the OEKO-TEX 100 Standard Certification?

The OEKO-TEX 100 Standard is a globally recognized certification system for textiles, testing them for harmful substances to ensure safety and quality. Here are the key points about this certification:

Certification Scope: The OEKO-TEX 100 Standard certifies textiles and textile products at all stages of production, including raw materials, intermediate products, and end products.

Harmful Substances Testing: This certification ensures that textiles are free from harmful substances. The tests include checks for:

  • Legally banned and controlled substances.
  • Chemicals known to be harmful to health but not yet regulated.
  • Parameters for health care.

Product Classes: The certification has four product classes, based on the intended use of the textile:

  • Class I: Textiles and textile toys for babies and toddlers up to three years old (most stringent requirements).
  • Class II: Textiles used close to the skin (e.g., underwear, bed linen, T-shirts).
  • Class III: Textiles used away from the skin (e.g., jackets, coats).
  • Class IV: Furnishing materials (e.g., curtains, upholstery fabrics).

Independent Testing: Products are tested and certified by independent OEKO-TEX partner institutes, ensuring impartiality and reliability.

Annual Renewal: Certification must be renewed annually, ensuring that products continue to meet stringent criteria.

Consumer Confidence: The OEKO-TEX 100 Standard label provides consumers with confidence that the textiles they are purchasing are safe for their health and free from harmful chemicals.

Summary: The OEKO-TEX 100 Standard certification is a mark of safety and environmental responsibility, indicating that textiles have been tested and verified to be free from harmful substances.

Jelly Kvlt’s Tree Planting and Plastic Removal Program

Planetary Renewal Project

What is the "1 Product = 1 Tree" program?

We’ve partnered with GoodAPI to plant a tree for every product sold. This initiative focuses on reforesting mangrove ecosystems in Madagascar and Kenya, helping to combat climate change, revive habitats, and support local communities. Learn more about the planting efforts with Veritree here.

Why mangrove trees?

Mangroves are ecological superheroes! They absorb up to four times more CO2 than other trees, protect coastlines from erosion, and provide critical habitats for wildlife. By planting mangroves, we contribute to a healthier planet. Learn more about this vital work here.

What about plastic removal?

In addition to planting trees, we also fund the removal of plastic waste. For every product sold, 10 plastic bottles are removed from the environment. This is part of our commitment to cleaner oceans and a more sustainable future. Our partnership with Plastic Bank ensures that we remove ocean-bound plastics while supporting local communities. Learn more about the plastic removal program here.

How does removing ocean-bound plastic help?

Stopping plastic waste within 50km of waterways and coastlines prevents it from entering oceans. This action protects marine life, microorganisms, and endangered species from the devastating effects of plastic pollution. Additionally, by recycling these plastics, we reduce CO2 emissions and promote a circular economy, decreasing the demand for virgin plastic materials.

Who plants the trees and collects plastic?

The trees are planted through Veritree’s collaboration with GoodAPI and Eden Reforestation Projects. Plastic is collected through specialized removal programs led by Plastic Bank in partnership with GoodAPI. These efforts work closely with local communities to ensure sustainability and positive impacts.

How does my purchase help?

For every product you buy, Jelly Kvlt contributes directly to tree planting and plastic removal efforts. It’s a simple, impactful way to make your purchases meaningful.

Where can I learn more about this program?

Visit our dedicated page or explore GoodAPI’s website for full details on how your support drives these initiatives forward.

Does this apply to all products?

Yes! Every item sold, from activewear to accessories, contributes to both planting trees and removing plastic waste.

How many trees and bottles have been impacted so far?

We regularly update our progress on our dashboard and social media. Check back often to see the positive impact of your purchases!

Jelly Kvlt Affiliate Program

Become a partner

What is the Jelly Kvlt Affiliate Program?

It’s a partnership that lets you earn rewards by promoting our sustainable, cosmic-inspired fashion.

How can I start earning commissions?

Simply sign up, share your unique link, and earn every time someone shops using it.

What are the benefits of joining?

Competitive commissions, exclusive perks, and access to promotional materials.

How do I join the Jelly Kvlt Affiliate Program ?

It’s easy! Sign up here by filling out our online registration form. Once your application is approved, you’ll gain access to your dashboard to start promoting our cosmic creations and earning rewards.

About Jelly Kvlt

Our Journey

Our Journey

Born in Belgium, Jelly Kvlt creates sustainable activewear, swimwear, hoodies and accessories with bold artistic prints. What began as a cosmic-inspired creative project has grown into a wider universe of wearable art — blending comfort, movement, self-expression and more conscious production.

Our designs now explore many visual worlds: cosmic patterns, surreal florals, gothic moods, myth-inspired motifs, abstract textures and dreamlike landscapes. We are also gradually opening the door to future creative collaborations with artists and creators who share our love for bold design and meaningful fashion.

Each piece is made to help you express your individuality — from yoga and everyday wear to festivals, travel, beach days and streetwear.

🔗 Read more on our full story → About Jelly Kvlt

Clients Reward Program : The Jelly Kvlt

Cosmic Kredits is Jelly Kvlt's unique rewards program designed to appreciate and reward our loyal customers. As part of this program, every purchase and engagement with Jelly Kvlt earns you Cosmic Kredits, which can be redeemed for discounts, special offers, and exclusive products. Here's how you can earn and use Cosmic Kredits:

How to Earn Cosmic Kredits:

  • Purchases: Earn Cosmic Kredits with every purchase you make. The more you shop, the more you earn!
  • Reviews: Leave a review on our products to gain additional Kredits. Your feedback helps us improve and helps others in the community.
  • Social Shares: Share your Jelly Kvlt purchases on social media and tag us to earn extra Kredits. We love seeing our products in action!

Benefits of Cosmic Kredits:

  • Discounts: Redeem your Cosmic Kredits for discounts on future purchases, making your next cosmic adventure even more affordable.
  • Exclusive Offers: Get access to special offers and products available only to members of our Cosmic Kredits program.
  • Priority Access: Enjoy early access to new collections and exclusive sales, ensuring you get the first pick of our latest designs.

Join the Jelly Kvlt family today and start earning Cosmic Kredits with every step of your journey through our cosmic collections.

What is the Jelly Kvlt newsletter?

Joining the Jelly Kvlt newsletter means diving into our cosmic universe and enjoying numerous exclusive benefits:

  1. 10% off your first order: Sign up and receive a promo code to make your first purchase with style.
  2. Stay updated on new collections: Be the first to discover our latest collections and special promotions.
  3. Access to exclusive offers: We regularly share promotional offers reserved for our subscribers.

Sign up today to enjoy privileged access to the Jelly Kvlt universe and embrace your cosmic style with unique perks!