Terms of service
Terms of Service — Jelly Kvlt
Last updated: October 2026
Introduction
These Terms of Service ("Terms") govern the use of the Jelly Kvlt website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms, subject to the mandatory consumer protection laws applicable to you.
Nothing in these Terms limits, excludes or overrides any statutory consumer rights that cannot legally be restricted.
Please read these Terms carefully before placing an order.
1. Seller Information
Jelly Kvlt is an independent fashion and accessories brand operated from Belgium.
Trade name: Jelly Kvlt
Website: https://jellykvlt.com
Customer support: support@jellykvlt.com
General enquiries: info@jellykvlt.com
Additional published business identification and contact information can be found in our Legal Notice.
2. Scope of Application
These Terms apply to purchases made directly through the Jelly Kvlt online store at jellykvlt.com.
Purchases made through third-party marketplaces may also be subject to the terms and procedures of the relevant marketplace, without prejudice to applicable consumer rights.
Before completing an order, customers are provided with information about the products, prices, applicable taxes, delivery charges, payment options and relevant conditions of sale.
By confirming an order, customers acknowledge having had the opportunity to review these details and correct any errors.
3. Products and Product Information
Jelly Kvlt offers clothing, accessories and other products featuring original artistic designs.
Many of our products are manufactured on demand by independent production partners after an order has been placed.
Made-to-order production does not automatically mean that a product is legally personalised or excluded from statutory withdrawal rights.
Where a product is genuinely customised according to a customer's individual specifications, this will be indicated where relevant before purchase.
We aim to provide accurate product descriptions, images, measurements and material information.
However, slight variations in colour may occur due to differences in screen settings, production processes or materials.
Product composition, manufacturing location and certain characteristics may vary depending on the product, production facility and destination. Customers should refer to the information provided on the relevant product page.
4. Prices, Taxes and Additional Charges
Product prices are those displayed at the time of purchase.
Prices include applicable taxes where required by the regulations governing the sale.
Available delivery methods, shipping charges and other amounts calculated by our checkout are displayed before the order is confirmed.
For international shipments, customs duties, import taxes or carrier handling fees may apply depending on the destination, shipment origin and applicable regulations.
Some import charges may be calculated and collected at checkout, while others may be assessed upon importation or delivery. Please refer to our Shipping & Delivery Policy for further information.
Any charges not prepaid are subject to applicable regulations and the information provided before purchase.
Jelly Kvlt may change its product prices or promotional offers at any time. Such changes do not affect orders already concluded.
5. Orders and Contract Formation
Customers can review their shopping cart, delivery information and order details before completing a purchase.
An order is generally confirmed once the checkout process has been completed successfully, payment has been accepted and an order confirmation has been issued.
We may refuse or cancel an order for a legitimate reason, including:
- Suspected fraud or unauthorised payment
- An obvious pricing or technical error
- Unavailability of an ordered product
- Inability to fulfil the order
- Legal or delivery restrictions
Where we cancel an order that has already been paid for, the amounts due to the customer will be refunded in accordance with applicable law.
We will make reasonable efforts to inform the customer of any such cancellation.
Nothing in this section affects a customer's mandatory rights relating to contractual obligations or delivery.
6. Payment
Available payment methods are displayed during checkout.
Payments are processed through Shopify and/or the payment service providers made available at checkout.
Customers confirm that they are authorised to use the selected payment method and agree to provide accurate billing information.
Payment information is handled in accordance with the security procedures and privacy policies of the relevant payment providers.
Jelly Kvlt does not directly store complete payment card details when these are processed by an external payment service provider.
7. Made-to-Order Production
Many Jelly Kvlt products are manufactured only after a customer places an order.
The estimated delivery period therefore comprises two main stages:
- Order preparation and production
- Shipping and transport
Preparation times may differ depending on the product and manufacturing partner.
Estimated preparation and shipping times are provided on product pages and in our Shipping & Delivery Policy.
These estimates include an operational allowance for possible processing or production delays.
They do not constitute a waiver of any statutory delivery rights.
8. Shipping and Delivery
Shipping availability depends on the destination and the products ordered.
Available shipping options, charges and estimated delivery dates are displayed during the purchasing process.
Full information is available in our Shipping & Delivery Policy.
Orders containing multiple products may be shipped separately from different production facilities and may arrive in more than one package.
Customers are responsible for providing accurate and complete delivery information.
Where Jelly Kvlt arranges delivery, the risk of loss of or damage to the goods generally remains with the seller until the customer, or a third party designated by the customer other than the carrier, takes physical possession of them, subject to applicable legal exceptions.
Shipping estimates do not limit the customer's statutory rights in the event of delayed or failed delivery.
9. Right of Withdrawal — European Union
Consumers in the European Union generally have the right to withdraw from an eligible online purchase without giving a reason.
The statutory withdrawal period is normally 14 calendar days from the day the consumer, or a designated person other than the carrier, receives the goods.
For orders delivered in multiple separate shipments, the period generally begins when the final item is received.
Customers must communicate their decision to withdraw before the applicable deadline.
Withdrawal requests may be submitted through the online withdrawal functionality available on our website or by sending a clear statement to:
After notifying Jelly Kvlt of their withdrawal, customers generally have another 14 calendar days to return the goods.
The direct cost of returning the goods is normally the customer's responsibility when properly disclosed before purchase and permitted by applicable law.
Complete instructions and relevant exceptions are explained in our Returns & Refunds Policy.
10. Exceptions to the Right of Withdrawal
Statutory withdrawal rights may be excluded only where a specific exception provided by applicable law applies.
Examples may include:
- Goods genuinely manufactured according to a customer's individual specifications or clearly personalised for that customer
- Certain sealed goods unsuitable for return for health protection or hygiene reasons, where the applicable legal conditions are met and the seal has been broken after delivery
- Other products covered by a relevant statutory exception
- Print-on-demand or made-to-order production does not automatically qualify as legal personalisation.
Clothing and swimwear are not automatically excluded from statutory withdrawal rights solely because of their product category.
Discounted products are not automatically excluded from statutory withdrawal rights.
Any applicable exception is assessed according to the product and the relevant legal requirements.
11. Refunds Following Withdrawal
Where a customer validly exercises a statutory right of withdrawal, Jelly Kvlt will reimburse the payments required by applicable law.
This may include the cost of the least expensive standard delivery option offered at checkout, where required.
Additional charges resulting from the customer's choice of a more expensive delivery option are generally not refundable unless required by law.
Reimbursement will be made without undue delay and no later than 14 calendar days after receipt of the withdrawal notification.
Where applicable, we may withhold reimbursement until we receive the returned goods or the customer provides evidence that they have been sent back, whichever occurs first.
Refunds are normally made using the original payment method unless another method is expressly agreed.
Further details are available in our Returns & Refunds Policy.
12. Legal Guarantee of Conformity
Customers benefit from mandatory statutory guarantees applicable to their purchases.
Consumers in the European Union benefit from a minimum two-year legal guarantee of conformity for goods, subject to any more favourable protection provided by national law.
Where a product is defective, does not function as reasonably expected or fails to match its description or agreed characteristics, the consumer may be entitled to remedies under applicable law.
Depending on the circumstances, these may include:
- Repair
- Replacement
- An appropriate price reduction
- Termination of the contract and reimbursement, where legally permitted
Repairs or replacements required under the legal guarantee are provided without charge to the consumer.
Any additional commercial warranty or voluntary coverage offered by Jelly Kvlt supplements, rather than replaces or restricts, statutory consumer rights.
Further information is available in our 2-Year Warranty.
13. Ordinary Returns and Exchanges
Ordinary returns requested because a customer has changed their mind are handled according to our Returns & Refunds Policy.
Jelly Kvlt offers a voluntary 14-day return period where applicable, without restricting any statutory withdrawal or cancellation rights.
For ordinary returns outside a statutory entitlement, the customer is generally responsible for the direct cost of return shipping.
We do not offer direct exchanges for ordinary returns. Customers wishing to order a different size, colour or design may request an eligible return and place a separate order.
This does not affect any right to replacement as a remedy for defective or non-conforming goods.
14. Damaged, Incorrect or Non-Conforming Products
Customers are encouraged to inspect their order upon receipt.
If an item is damaged, defective, incorrect or otherwise does not conform to the order or advertised description, please contact:
Include your order number, a description of the issue and clear photographs where reasonably possible.
Product quality and conformity claims are handled separately from ordinary returns and are not restricted to the voluntary 14-day return period.
Where Jelly Kvlt is legally responsible for a defect, error or lack of conformity, the appropriate remedy will be provided without cost to the customer as required by applicable law.
15. Customer Service and Complaints
For enquiries about orders, delivery, returns, refunds, product issues or customer service, contact:
We aim to address customer enquiries fairly and within a reasonable timeframe.
If a dispute arises, we encourage customers to contact us so that we can seek an appropriate resolution.
This does not limit access to any statutory complaint procedure or consumer remedy.
16. Intellectual Property
Unless otherwise indicated, Jelly Kvlt's original designs, illustrations, logos, branding, photographs, texts and other creative materials are protected by applicable intellectual property laws.
These materials belong to Jelly Kvlt or their respective rights holders.
Access to our website does not grant permission to reproduce, distribute, modify, commercially exploit or otherwise use protected content without the appropriate authorisation.
Customers remain free to exercise any rights granted to them by applicable law.
17. Acceptable Use of the Website
Customers and visitors agree to use the Jelly Kvlt website lawfully and responsibly.
In particular, users must not:
- Use the website for fraudulent or unlawful activities
- Attempt to compromise its security or functionality
- Introduce malicious software or harmful code
- Infringe the intellectual property or privacy rights of others
- Misuse customer accounts or payment systems
- Interfere with other users' legitimate access to the website
We may take proportionate action to prevent or address unlawful or abusive use, subject to applicable law.
18. Shopify and Third-Party Services
Our online store is powered by Shopify and uses third-party service providers for functions such as payment processing, hosting, manufacturing, delivery and customer support.
Some website features may include links to external services or websites operated by third parties.
Customers using those services may also be subject to the relevant third party's terms and privacy practices.
The use of external service providers does not reduce or exclude Jelly Kvlt's legal responsibilities towards consumers.
We are not responsible for the independent content or activities of third-party websites to the extent permitted by law.
19. Liability
Jelly Kvlt aims to provide accurate information, reliable services and products that conform to their descriptions.
The website may occasionally be affected by technical interruptions, maintenance or circumstances outside our reasonable control.
We do not accept responsibility for damage caused solely by misuse of products, failure to follow appropriate care instructions or other circumstances for which we are not legally responsible.
However, nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, nothing in these Terms restricts mandatory consumer rights, statutory guarantees or remedies arising from Jelly Kvlt's legal obligations.
20. Force Majeure
Jelly Kvlt may be affected by events beyond its reasonable control, such as major transport disruptions, natural disasters, public emergencies or other events qualifying as force majeure under applicable law.
Where such an event prevents or delays performance of an obligation, its legal consequences will be determined in accordance with the relevant legislation.
Force majeure provisions do not automatically remove a customer's mandatory rights to remedies, reimbursement or other protection provided by law.
21. Personal Data and Privacy
Personal information collected through our website and online store is processed in accordance with applicable data protection laws.
Information about the collection, use, sharing and protection of personal data is available in our Privacy Policy.
Where available and applicable, customers may also use the privacy preference and data rights tools provided on our website.
22. Governing Law
These Terms are governed by Belgian law.
For consumers residing in another country, this choice of law does not deprive them of mandatory consumer protection provisions applicable under relevant private international law.
Nothing in these Terms restricts rights that consumers cannot legally waive.
23. Dispute Resolution
In the event of a complaint or dispute, customers are encouraged to contact Jelly Kvlt at:
We will make reasonable efforts to seek an amicable resolution.
Where applicable, consumers may also have access to competent alternative dispute resolution bodies or other consumer protection mechanisms.
Nothing in these Terms limits the consumer's right to bring a claim before a competent court or to exercise any mandatory legal remedy.
24. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The affected provision will be interpreted or adapted, where legally possible, in a manner consistent with applicable law.
25. Changes to These Terms
Jelly Kvlt may update these Terms to reflect changes in our business activities, website functionality, services or legal requirements.
Updated Terms will be made available on our website.
For purchases already concluded, the contractual terms applicable at the time of the order remain applicable, subject to mandatory law and any lawful agreement between the parties.
Changes to these Terms do not retroactively remove or restrict rights arising from earlier purchases.
26. Contact
For questions relating to these Terms of Service:
Jelly Kvlt
info@jellykvlt.com
For orders, returns, deliveries or customer service:
Additional contact and business information is available in our Legal Notice.