Refund policy

At Jelly Kvlt, we want your experience with our cosmic products to be perfect. If you are not entirely satisfied with your purchase, or if you encounter an issue covered by our 2-Year Warranty, we are here to assist you.

This policy explains how ordinary returns, withdrawals and product issues are handled. It does not limit any mandatory consumer rights that apply in your country or region.

14-Day Return Policy

You may request a return within 14 calendar days after receiving your item.

To start a return, contact us at support@jellykvlt.com and include your order number and the item(s) concerned. We will provide the return address and instructions after receiving your request.

Items sent back without a prior return request may not be accepted.

For ordinary returns, including a change of mind where applicable:

  • You are responsible for the direct cost of return shipping.
  • Jelly Kvlt does not automatically provide prepaid return labels.
  • We recommend using a shipping method that provides proof of dispatch.

Condition of Returned Items

For ordinary returns, items must be returned:

  • Complete, with any applicable accessories;
  • Unworn and unused;
  • With tags where applicable;
  • In their original packaging where reasonably possible;
  • With proof of purchase or the order number.

Where consumer law gives you a right of withdrawal, you may inspect and handle an item only as you would in a shop to establish its nature, characteristics and functioning. We may reduce the reimbursement to reflect any loss in value resulting from handling beyond what is necessary for that purpose.

International Returns

United Kingdom

Returns from the United Kingdom may be treated as export/import shipments and can involve customs formalities or charges. For ordinary returns, return shipping costs and any applicable return-related customs charges are the customer’s responsibility, unless the item is defective, incorrect or non-conforming.

United States and Canada

Returns from the United States and Canada must be sent to the return address we provide. For ordinary returns, return shipping costs are the customer’s responsibility, unless the item is defective, incorrect or non-conforming.

Other Countries

For returns from other countries, return shipping costs are the customer’s responsibility for ordinary returns, unless applicable law provides otherwise or the item is defective, incorrect or non-conforming.

Damages, Issues and 2-Year Warranty

Please inspect your order upon arrival and contact us promptly if you receive a defective, damaged, incorrect or otherwise non-conforming item.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs where possible.

If your product has a defect or issue covered under our 2-Year Warranty, you may be eligible for a repair, replacement, price reduction or refund, in accordance with applicable law and the warranty terms.

Product issues are handled separately from ordinary returns. Where a product issue is confirmed, your applicable statutory rights remain fully protected and you will not be required to bear costs resulting from our error or from a product defect.

Non-Returnable Items and Legal Exceptions

A return may be excluded only where a legal exception applies. This may include goods genuinely made to a customer’s individual specifications or clearly personalised.

Products made to order are not automatically considered personalised goods and are not automatically excluded from return or withdrawal rights.

Gift cards are non-refundable except where required by applicable law. Discounted or sale items are not automatically excluded from return or withdrawal rights.

Exchanges

We do not offer direct exchanges. If you would like another size, colour or design, please request a return where eligible and place a separate new order.

Refunds

Once we have received and inspected your returned item, we will inform you of the outcome.

For ordinary returns outside a statutory withdrawal process:

  • Approved refunds are issued to the original payment method within 10 business days;
  • Your bank or card issuer may require additional time to process and post the refund;
  • If more than 15 business days have passed since we confirmed an approved refund, please contact support@jellykvlt.com.

Where you exercise a statutory right of withdrawal, we will reimburse the payments required by applicable law, including the cost of the least expensive standard delivery method offered at checkout where required. Additional costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.

European Union Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days after you, or a person you designate, receive the goods, without giving a reason.

To exercise this right, send a clear statement of your decision to withdraw to support@jellykvlt.com before the withdrawal period expires. After notifying us, you must send the goods back within 14 calendar days.

The direct cost of returning the goods is your responsibility, unless the item is defective, incorrect or non-conforming, or applicable law provides otherwise.

For EU withdrawals, reimbursement will be made without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Nothing in this policy affects your statutory consumer rights, including the legal guarantee of conformity where applicable.

Model Withdrawal Form

To: Jelly Kvlt — support@jellykvlt.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

  • Order number:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Date: